Cura 3.2.1 does not start after install

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reibuehl
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Cura 3.2.1 does not start after install

Post by reibuehl » February 16th, 2018, 12:10 pm

Hi all,

after sticking with Cura 15.4 all the time, I thought I give Cura 3.x a try. I installed it (without having it uninstall my old 15.4) but it fails immediately on the first start even before I had a chance to accept the T&Cs:
Capture.JPG
Is there a way to find out why it fails?
Reiner.

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Roberts_Clif
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Re: Cura 3.2.1 does not start after install

Post by Roberts_Clif » February 16th, 2018, 1:37 pm

Hello;

What operating system are you using, and what version of Cura x86 or 64bit

I have had Cura 15.04.6, Cura 2.6.2, Cura 2.7.0, Cura 3.1.0 and Cura 3.2.1 all installed and working correctly.
Just recently I decided to only keep Cura 15.04.6 Cura 3.1.0 and Cura 3.2.1 and they all work.

However Cura 3.2.1 still has a little bug, If I have a STL file loaded and Click on Reload all models.
the translucent carrage moves into the Print area
Image2.jpg
Image2.jpg (10.31 KiB) Viewed 778 times
Image4.jpg
Image4.jpg (9.38 KiB) Viewed 778 times

reibuehl
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Re: Cura 3.2.1 does not start after install

Post by reibuehl » February 16th, 2018, 1:42 pm

I have Windows 10 Enterprise 1607 64bit and I use the 64bit version of Cura 3.2.1.
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Re: Cura 3.2.1 does not start after install

Post by Roberts_Clif » February 16th, 2018, 2:02 pm

I was planning on updating my windows 10 backup hard-drives this weekend. As I do not use windows 10 currently.
I have a Spare Hard-Drive for all my computes with the Free Upgrade of Windows 10 that I continue to keep up to date.
Just in case I am forced to make the transition from window 7 Pro 64. I will install the versions of Cura and let you know what I find out.

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Re: Cura 3.2.1 does not start after install

Post by Roberts_Clif » February 17th, 2018, 11:07 am

I have successfully install Cura 15.04.6 and Cura 3.2.1 with no problems.
Checking the system requirements


Intel Core 2 or AMD Athlon 64 or newer
Windows Vista or higher, 64 bit. 32 Bit not supported after Cura 2.3.
OpenGL 2 compatible graphics chip, OpenGL 4.1 for 3D Layer view.

https://ultimaker.com/en/resources/2040 ... n-cura-2-1

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Re: Cura 3.2.1 does not start after install

Post by reibuehl » February 17th, 2018, 11:54 am

Intel Core i5, Windows 10 64bit, Intel HD GRapics 4000 which should support OpenGL 4.0, so it should at least start!

Is there no logfile or other way to find out why it doesn't start?
Reiner.

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Re: Cura 3.2.1 does not start after install

Post by Roberts_Clif » February 17th, 2018, 5:01 pm

Log File is in a hidden directory
C:\Users\"User Login ID"\AppData\Local\cura

reibuehl
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Re: Cura 3.2.1 does not start after install

Post by reibuehl » February 17th, 2018, 5:18 pm

I only have a file fdmprinter in %AppData%\Local\cura\3.2\cache\definitions\3.2.1. No logfiles there. Do I need to start it with a special option to create the log?
Reiner.

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Re: Cura 3.2.1 does not start after install

Post by reibuehl » February 17th, 2018, 5:21 pm

I found a Cura.log in %AppData%\Roaming\cura\3.2:

Code: Select all

2018-02-17 23:16:06,406 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin FileLogger
2018-02-17 23:16:06,525 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin FirmwareUpdateChecker
2018-02-17 23:16:06,545 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin GCodeProfileReader
2018-02-17 23:16:06,578 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin GCodeReader
2018-02-17 23:16:06,601 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin GCodeWriter
2018-02-17 23:16:06,628 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin ImageReader
2018-02-17 23:16:06,655 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin LegacyProfileReader
2018-02-17 23:16:06,683 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin LocalContainerProvider
2018-02-17 23:16:06,716 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin LocalFileOutputDevice
2018-02-17 23:16:06,749 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin MachineSettingsAction
2018-02-17 23:16:06,779 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin MonitorStage
2018-02-17 23:16:06,814 - WARNING - [(9012)-MainThread] UM.Preferences.getValue [81]: Tried to get the value of non-existing setting cura/active_mode.
2018-02-17 23:16:06,818 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin PerObjectSettingsTool
2018-02-17 23:16:06,849 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin PluginBrowser
2018-02-17 23:16:06,880 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin PostProcessingPlugin
2018-02-17 23:16:06,910 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin PrepareStage
2018-02-17 23:16:06,946 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin RemovableDriveOutputDevice
2018-02-17 23:16:06,993 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin SimulationView
2018-02-17 23:16:07,030 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin SliceInfoPlugin
2018-02-17 23:16:07,061 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin SolidView
2018-02-17 23:16:07,092 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin CameraTool
2018-02-17 23:16:07,127 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin MirrorTool
2018-02-17 23:16:07,168 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin RotateTool
2018-02-17 23:16:07,207 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin ScaleTool
2018-02-17 23:16:07,238 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin SelectionTool
2018-02-17 23:16:07,276 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin TranslateTool
2018-02-17 23:16:07,329 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin UltimakerMachineActions
2018-02-17 23:16:07,857 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin UM3NetworkPrinting
2018-02-17 23:16:07,900 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin UpdateChecker
2018-02-17 23:16:07,909 - INFO - [(8288)-Thread-4] UpdateChecker.UpdateCheckerJob.run [34]: Checking for new version of cura
2018-02-17 23:16:07,980 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin USBPrinting
2018-02-17 23:16:08,019 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin UserAgreementPlugin
2018-02-17 23:16:08,064 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin VersionUpgrade21to22
2018-02-17 23:16:08,102 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin VersionUpgrade22to24
2018-02-17 23:16:08,139 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin VersionUpgrade25to26
2018-02-17 23:16:08,177 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin VersionUpgrade26to27
2018-02-17 23:16:08,210 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin VersionUpgrade27to30
2018-02-17 23:16:08,249 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin VersionUpgrade30to31
2018-02-17 23:16:08,285 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin SimpleView
2018-02-17 23:16:08,332 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin X3DReader
2018-02-17 23:16:08,381 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin XmlMaterialProfile
2018-02-17 23:16:08,435 - INFO - [(9012)-MainThread] UM.PluginRegistry.loadPlugin [238]: Loaded plugin XRayView
2018-02-17 23:16:08,470 - ERROR - [(9012)-MainThread] UM.Qt.QtApplication.getTheme [325]: The theme cannot be accessed before the engine is initialised
2018-02-17 23:16:08,478 - DEBUG - [(15816)-Thread-9] USBPrinting.USBPrinterOutputDevice._connect [340]: Attempting to connect to COM4
2018-02-17 23:16:08,481 - DEBUG - [(6688)-Thread-12] USBPrinting.USBPrinterOutputDevice._connect [340]: Attempting to connect to COM5
2018-02-17 23:16:08,488 - INFO - [(9012)-MainThread] UM.VersionUpgradeManager.upgrade [113]: Looking for old configuration files to upgrade.
2018-02-17 23:16:08,505 - DEBUG - [(9012)-MainThread] UM.Backend.Backend._logSocketState [173]: Socket state changed to Listening
2018-02-17 23:16:08,637 - INFO - [(9012)-MainThread] UM.Backend.Backend.startEngine [74]: Started engine process: C:\Program Files\Ultimaker Cura 3.2\CuraEngine.exe
2018-02-17 23:16:08,643 - DEBUG - [(9012)-MainThread] UM.Backend.Backend._backendLog [90]: [Backend] Calling engine with: ['C:\\Program Files\\Ultimaker Cura 3.2\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '-j', 'C:\\Program Files\\Ultimaker Cura 3.2\\resources\\definitions\\fdmprinter.def.json', '']
2018-02-17 23:16:08,653 - WARNING - [(9012)-MainThread] UM.OutputDevice.OutputDeviceManager.removeOutputDevice [126]: Could not find output device with id COM4 to remove
2018-02-17 23:16:08,658 - WARNING - [(9012)-MainThread] UM.OutputDevice.OutputDeviceManager.removeOutputDevice [126]: Could not find output device with id COM5 to remove
2018-02-17 23:16:08,813 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] 
2018-02-17 23:16:08,818 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] Cura_SteamEngine version DEV
2018-02-17 23:16:08,825 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] Copyright (C) 2017 Ultimaker
2018-02-17 23:16:08,828 - DEBUG - [(9012)-MainThread] UM.Backend.Backend._logSocketState [177]: Socket state changed to Connected
2018-02-17 23:16:08,830 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] 
2018-02-17 23:16:08,837 - DEBUG - [(9012)-MainThread] UM.Backend.Backend._onSocketStateChanged [167]: Backend connected on port 49674
2018-02-17 23:16:08,838 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] This program is free software: you can redistribute it and/or modify
2018-02-17 23:16:08,844 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] it under the terms of the GNU Affero General Public License as published by
2018-02-17 23:16:08,850 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] the Free Software Foundation, either version 3 of the License, or
2018-02-17 23:16:08,855 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] (at your option) any later version.
2018-02-17 23:16:08,859 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] 
2018-02-17 23:16:08,864 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] This program is distributed in the hope that it will be useful,
2018-02-17 23:16:08,868 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] but WITHOUT ANY WARRANTY; without even the implied warranty of
2018-02-17 23:16:08,873 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
2018-02-17 23:16:08,877 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] GNU Affero General Public License for more details.
2018-02-17 23:16:08,882 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] 
2018-02-17 23:16:08,886 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] You should have received a copy of the GNU Affero General Public License
2018-02-17 23:16:08,891 - DEBUG - [(13684)-Thread-16] UM.Backend.Backend._backendLog [90]: [Backend] along with this program.  If not, see <http://www.gnu.org/licenses/>.
2018-02-17 23:16:10,243 - INFO - [(6688)-Thread-12] USBPrinting.USBPrinterOutputDevice._connect [348]: Could not establish connection on COM5: 'Timeout'. Device is not arduino based.
2018-02-17 23:16:10,245 - DEBUG - [(6688)-Thread-12] USBPrinting.USBPrinterOutputDevice._connect [356]: Attempting to connect to printer with serial COM5 on baud rate 115200
2018-02-17 23:16:12,220 - WARNING - [(9012)-MainThread] UM.Preferences.getValue [81]: Tried to get the value of non-existing setting view/filter_current_build_plate.
2018-02-17 23:16:12,227 - DEBUG - [(9012)-MainThread] cura.Scene.CuraSceneController.setActiveBuildPlate [101]: Select build plate: 0
2018-02-17 23:16:12,236 - DEBUG - [(9012)-MainThread] UM.Controller.setActiveStage [155]: Setting active stage to PrepareStage
2018-02-17 23:16:12,239 - DEBUG - [(9012)-MainThread] UM.Controller.setActiveView [92]: Setting active view to SolidView
2018-02-17 23:16:13,295 - DEBUG - [(9012)-MainThread] UM.Qt.Bindings.Theme.load [172]: Loading theme file: C:\Program Files\Ultimaker Cura 3.2\resources\themes\cura-light\theme.json
2018-02-17 23:16:13,461 - DEBUG - [(9012)-MainThread] UM.Qt.Bindings.Theme.load [240]: Loaded theme C:\Program Files\Ultimaker Cura 3.2\resources\themes\cura-light
2018-02-17 23:16:13,629 - DEBUG - [(9012)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container fdmprinter
2018-02-17 23:16:13,690 - DEBUG - [(9012)-MainThread] UM.Controller.setActiveView [92]: Setting active view to SolidView
2018-02-17 23:16:14,553 - WARNING - [(9012)-MainThread] UM.Qt.Bindings.Theme.getColor [101]: No color black defined in Theme
2018-02-17 23:16:14,792 - DEBUG - [(9012)-MainThread] UM3NetworkPrinting.DiscoverUM3Action._createAdditionalComponentsView [136]: Creating additional ui components for UM3.
2018-02-17 23:16:14,838 - DEBUG - [(9012)-MainThread] UM3NetworkPrinting.DiscoverUM3Action.startDiscovery [36]: Starting printer discovery.
2018-02-17 23:16:14,884 - DEBUG - [(9012)-MainThread] UM.Controller.setActiveStage [155]: Setting active stage to PrepareStage
2018-02-17 23:16:15,110 - WARNING - [(9012)-MainThread] cura.Settings.ContainerManager.getContainerMetaDataEntry [197]: Could not get metadata of container  because it was not found.
2018-02-17 23:16:15,384 - WARNING - [(9012)-MainThread] cura.Settings.ContainerManager.getContainerMetaDataEntry [197]: Could not get metadata of container  because it was not found.
2018-02-17 23:16:15,643 - DEBUG - [(9012)-MainThread] UM.Qt.QtRenderer._initialize [184]: Support for Vertex Array Objects: True
2018-02-17 23:16:15,656 - DEBUG - [(9012)-MainThread] UM.View.GL.OpenGL.__init__ [92]: Initialized OpenGL subsystems.
2018-02-17 23:16:15,659 - DEBUG - [(9012)-MainThread] UM.View.GL.OpenGL.__init__ [93]: OpenGL Version:  4.0.0 - Build 9.17.10.4229
2018-02-17 23:16:15,661 - DEBUG - [(9012)-MainThread] UM.View.GL.OpenGL.__init__ [94]: OpenGL Vendor:   Intel
2018-02-17 23:16:15,663 - DEBUG - [(9012)-MainThread] UM.View.GL.OpenGL.__init__ [95]: OpenGL Renderer: Intel(R) HD Graphics 4000
2018-02-17 23:16:15,668 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\default.shader]...
2018-02-17 23:16:15,677 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\selection.shader]...
2018-02-17 23:16:15,684 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\default.shader]...
2018-02-17 23:16:15,691 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\composite.shader]...
2018-02-17 23:16:15,708 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\overhang.shader]...
2018-02-17 23:16:15,718 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\striped.shader]...
2018-02-17 23:16:15,732 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\transparent_object.shader]...
2018-02-17 23:16:15,740 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\striped.shader]...
2018-02-17 23:16:15,754 - DEBUG - [(9012)-MainThread] UM.View.GL.ShaderProgram.load [55]: Loading shader file [C:\Program Files\Ultimaker Cura 3.2\resources\shaders\platform.shader]...
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